Contact

After reviewing this policy, if you have additional questions, want more information about my privacy practices, or would like to make a complaint, please contact me by e-mail at hello@monicasantosart.com.

Collecting Personal Information

When you visit the Site, I collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. I may also collect additional information if you contact us for customer support. In this Privacy Policy, I refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information I collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize my Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with my processor Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen my orders for potential risk or fraud, and when in line with the preferences you have shared with me, provide you with information or advertising relating to my products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with my processor Shopify.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
• Customer support information
• Purpose of collection: to provide customer support.
• Source of collection: collected from you

Sharing Personal Information

I share your Personal Information with service providers to help me provide my services and fulfill my contracts with you, as described above. For example:

• I use Shopify to power this online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• I may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information I receive, or to otherwise protect my rights.

Mobile Terms of Service

The Monica Santos Art mobile message service (the "Service") is operated by Monica Santos Art (“Monica Santos Art”, “I”, or “me”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). I may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, I may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Monica Santos Art’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Monica Santos Art through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Monica Santos Art. Your participation in this program is completely voluntary.

I do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

I use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. This information will NOT be shared with any third parties. 

You may opt-out of the Service at any time. Text the single keyword command STOP to +18336598099 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Monica Santos Art mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

Behavioural Advertising

As described above, I use your Personal Information to provide you with targeted advertisements or marketing communications I believe may be of interest to you. For example:

• I use Google Analytics to help me understand how my customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• I share information about your use of the Site, your purchases, and your interaction with my ads on other websites with my advertising partners. I collect and share some of this information directly with my advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• I use Shopify Audiences to help us show ads on other websites with my advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what I have to offer. I also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

I use your personal Information to provide my services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, I will retain your Personal Information for my records unless and until you ask me to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

I do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

My processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Selling Personal Information 

Your rights

CCPA

If you are a resident of California, you have the right to access the Personal Information I hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact me through the contact information above. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact me at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit my Site. I use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

I use the following cookies to optimize your experience on my Site and to provide my services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies I use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of my website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how I share information with third parties such as my advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, I do not alter my data collection and usage practices when I detect such a signal from your browser.

Changes

I may update this Privacy Policy from time to time in order to reflect, for example, changes to my practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact me by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with my response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.